A note to our community regarding COVID-19
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To our Cascade Designs family,

As the world changes rapidly around us, we hope that you are safe and able to enjoy the rejuvenation of the outdoors in a responsible way. Our teams at Therm-a-Rest, MSR, SealLine, Platypus and PackTowl are focused on protecting the health and wellbeing of our employees and that of our communities.

In these unprecedented times, our thoughts are with everyone personally affected by the spread of COVID-19 and we are grateful for the medical staff working on the frontlines.

As many of us operate from home, we’re also focused on being here for you. We’re working hard to continue to be your resource for information and inspiration. Our lines are open and our North American website is taking orders.

If you need a dose of adventure stoke, check out our brand blogs and YouTube channels for everything from gear maintenance tips to future trip ideas. Or just say hi to us on social.

As adventurers, we know things can go sideways fast, but it’s how we respond that makes all the difference. Right now, our ability to adapt and truly be there for each other like never before will allow us to navigate this extraordinary challenge and emerge even stronger—together.

From all of us at Cascade Designs, stay safe, stay creatively social, keep looking up.

Our Values



Service




No word better distills the essence of who we are and how we operate. In our commitment to deliver exceptional service, we strive to provide the highest quality products, stand behind them with unrivaled support and to do all of it while adhering to a code of responsibility that considers our operation's impact today, and for generations of outdoor enthusiasts to come.


Quality




The best way to deliver outstanding service is by manufacturing meaningful and lasting products. We ensure quality in our manufacturing with extensive testing—both in-house and through the feedback of our staff and professionals in the field. Building the majority of what we make in-house and using local suppliers (Seattle, U.S.A. and Midleton, Ireland) also allows us a level of scrutiny and on-the-spot problem solving that results in an unmatched assurance of quality.


Customer Support




Once our products reach your hands, you’ll find you’ve purchased more than just confidence inspiring quality. Should you ever need them, we maintain a knowledgeable staff of outdoor enthusiasts to provide support and administer a worldwide warranty and repair program that’s second to none. This service in line with our philosophy of reducing the wasteful use of resources by manufacturing and selling products that last and are serviceable should they be damaged.


Responsibility




Pristine wilderness, clean air, water—all are critical not only to our survival as an outdoor manufacturer, but also survival as a species. In addition, we know that we have the opportunity to show that you can be successful in business by adhering to a high ethical standard that holds our employees the environment and our balance sheet on equal terms.

Here are some examples:

  • Domestic production provides hundreds of jobs in Seattle, U.S.A. and Midleton, Ireland and also minimizes the inefficiency of shipping products around the world, only to ship them out again.

  • Should we find off-shore production necessary, we employ third-party auditors to ensure that labor practices and working conditions are fair and reasonable.

  • We’ve used recycled papers and soy-inks whenever possible.

  • Lean manufacturing principles allow us to minimize waste and re-appropriate materials whenever possible to extend their lifespan.

  • We support a wide range of conservation organizations to be on the front lines defending the world’s priceless recreation areas and open spaces for future generations.

These three principles encapsulate our goal to incorporate service into everything we do. It’s a philosophy that has proven successful for over 40 years and we see no reason to believe that it will not be even more successful in the future.